Store FAQ

Logging In

Placing Your Order

Shipping and Handling

Returns/exchanges

Catalog

General


Logging In

What is the login procedure?

Log in to access member-only online content. Your username is the email address you provided during the creation of your account. If you did not set a password, if you have forgotten your password, or if you would like to reset your password, please click here.

I’ve forgotten my password

If you have forgotten your NatStuCo password, please click here to reset it.

If you have any questions or difficulty logging in, please contact us here.

Adviser Login Security

The adviser’s login is to be used only by the adviser. Please do not share your login with anyone, especially students. Your login has full access to your school account including the roster of students as well as the Adviser Online Community. There is also access to the online store, and only advisers are able to make purchases. If you have a co-adviser, they can be added to your record and will be provided their own access.


Placing Your Order

Can I pay by purchase order?

Effective July 1, 2015, we no longer accept purchase orders.

Please review our new purchase process in this step-by-step infographic.

Sole Source Letter

Please click here to print a copy of our sole source letter.

Operating hours

The NatStuCo Sales Office is open Monday–Friday, 8:30 a.m.–5:00 p.m. (ET). Below is a list of the holidays that NatStuCo observes and will be closed. Please note that our warehouse is closed on these holidays, and shipments will not be made on those days.

Holiday Schedule
Wednesday, January 1 New Year’s Day
Monday, January 20 Martin Luther King Jr. Day
Monday, February 17 Presidents’ Day
Monday, May 25 Memorial Day
Friday, July 3 Independence Day*
Monday, September 7 Labor Day
Monday, October 12 Columbus Day
Wednesday, November 11 Veterans Day
Thursday, November 26 Thanksgiving Day**
Friday, November 27 Thanksgiving Holiday
December 25–31 Winter Holiday**

**Wednesday, November 26, early close at 1:00 pm.
**Thursday, December 24, early close at 1:00 pm.
*Holidays falling on a Sunday are observed on the following Monday, holidays falling on a Saturday are observed on the Friday before (except during the winter holiday break).

How can I place my order?

Online: Products may be ordered directly online at the NatStuCo Store. We accept American Express, Discover, Visa, MasterCard, and e-Checks.

Phone: You may also order with a credit card by calling the NatStuCo Sales Office at 866-647-7253, Monday –Friday, 8:30 a.m.–5:00 p.m., (ET). We accept American Express, Discover, Visa, MasterCard.

Mail: We do not keep purchase orders or quotes on file. Remit your order form or quote and check to:

National Student Council
PO Box 417939
Boston, MA 02241-7939

Note: Checks received without a copy of the order form or invoice quote will be refunded.

I need an additional order form. Where can I get one?

Right here.

How can I get a copy of an NatStuCo W-9?

You can download a W-9 form here.

Tax exempt for PA and VA customers

NatStuCo is required to collect sales tax for items shipped to customers in Pennsylvania and Virginia. If you submit a completed PA Exemption Certificate Form REV-1220 or VA Exemption Certificate Form ST-12, no tax will be collected. Please fax to 703-476-9321 or mail to NatStuCo c/o Accounts Receivable, 1904 Association Dr., Reston VA 20191.

Will I get an invoice with my order?

Invoices are mailed separately from your order. Your invoice should be received a week from the date your order shipped.

Do you offer quantity discounts?

Yes. Publication discounts are offered on quantities of the same title shipped to the same address on the same order. Quantity discounts do not apply to National Honor Society Handbooks, National Junior Honor Society Handbooks, National Elementary Society Handbooks, Student Council Handbooks, videos, clothing, or merchandise.

Quantity Discounts
10–24 copies 20% discount
25–99 copies 30% discount
100 or more copies 35% discount

How can I get a Quote?

  • Add items to your cart
  • Go to checkout
  • Print the Quote
  • Mail the quote with your check. We do not keep purchase orders or quotes on file.
  • Checks received without a copy of the order form or invoice quote will be refunded.

Shipping and Handling

Shipping blackout dates: Due to our inventory audit, orders are not shipped starting December 21 through January 8. Additionally, orders are not shipped during the last week of June and the first week of July, due to inventory.

Ground Orders

Ground orders that are mailed to our PO Box take up to four weeks to be received, processed and delivered. Please note: There is a very high volume of orders placed from March through June. If you order during this period, please allow up to five weeks for ground delivery. These delivery times are shortened by 2-3 weeks when ordering online with a credit card.

Overnight, 2nd day

We offer overnight and 2nd Day shipping to the 50 states and D.C., and 2nd Day shipping to Puerto Rico. Orders placed before 12:00 p.m. (ET), M–F, will be processed and shipped that day. Orders placed after 12:00 p.m. (ET), M–F, will be processed and shipped the next business day. Orders placed over the weekend will be processed the next business day.

50 states, D.C., and U.S. territories

Please note: There is a very high volume of orders placed in the months of March, April, and May. If you order during this period, please allow up to four weeks for delivery via ground.

50 States, D.C., and U.S. Territories Ground 2nd Day Overnight
$1.00 to $50.00 $12.00 $17.00 $21.00
$50.01 to $200.00 FREE $19.00 $23.00
$200.01 to $350.00 FREE $21.00 $25.00
$350.01 to $500.00 FREE $23.00 $27.00
$500.01 to $1,000.00 FREE $25.00 $29.00
$1,000.01 to $2,000.00 FREE $27.00 $31.00
$2,000.01 to $4000.00 FREE $33.00 $37.00
$4000.01 to $6000.00 FREE $37.00 $41.00
$6000.01 to $8000.00 FREE $41.00 $45.00
$8000.01 to $10,000.00 FREE $45.00 $49.00
Orders over $10,000 FREE Call or email for quote Call or email for quote

Canada

Canada
(For expedited shipping, call or email for quote.)
Ground
USPS
$1.00 to $100.00 $12.00
$100.01 to $200.00 $14.00
$200.01 to $350.00 $16.00
$350.01 to $500.00 $18.00
$500.01 to $1,000.00 $20.00
$1,000.01 to $2,000.00 $29.00
$2,000.01 to $4000.00 $39.00
$4000.01 to $6000.00 $49.00
$6000.01 to $8000.00 $65.00
$8000.01 to $10,000.00 $95.00
Orders over $10,000.00 Call or email for quote

All other countries

All Other Countries Shipping 5–10 Days
$1.00 to $100.00 $36.00
$100.01 to $200.00 $38.00
$200.01 to $350.00 $40.00
$350.01 to $500.00 $42.00
$500.01 to $1,000.00 $44.00
$1,000.01 to $2,000.00 $46.00
$2,000.01 to $4000.00 $66.00
$4000.01 to $6000.00 $77.00
$6000.01 to $8000.00 $88.00
$8000.01 to $10,000.00 $99.00
Orders over $10,000.00 Call or email for quote

Can I track my order?

The tracking number will be emailed when your order has shipped. The tracking number will be sent to the email address you provided during your purchase process.


Returns/exchanges

What is the return policy?

Return authorization is not necessary. Returns are accepted up to 30 days from the date of delivery. Sale items are not returnable. All returns must be received in resalable condition. Shrink-wrapped items may not be returned if the shrink-wrap has been removed. NatStuCo does not accept returns from bookstores or universities.

Where do I send my return?

Send returns to:

NatStuCo c/o ABDI, Inc.
Attn: Merchandise Returns
16 Avenue A
Leetsdale, PA 15056-1304

Please include a copy of the original packing slip and the reason for return. We suggest you ship the return via a traceable method (such as UPS). NatStuCo is not responsible for returns not received.


Catalog

How can I receive a catalog?

If you did not receive a physical copy of the NatStuCo 2020-2021 catalog, click here.


General

Why are we opening the NatStuCo Adviser Store for direct delivery to students and families?

Many schools are updating their distribution processes for school supplies and items for contactless and safe distribution. This includes schoolwork, supplies, sports equipment, fundraiser kits, and recognition items—to name a few.

To accommodate the variety of local and regional guidelines regarding contactless distribution and safe handling, the Adviser Store can be accessed by students and families to directly purchase items for school-based celebrations and have those items be delivered to their home addresses.

What are some ideas and options to safely distribute/deliver items to recognize students?

Share the Adviser Store link and this message with your student members and families. If needed, work with school leadership and student officers to provide other guidance or instructions for your school, as appropriate, in preparation for your local school’s celebrations and events.

Order recognition items for safe delivery to the adviser’s preferred location and organize a schedule for students/families to safely pick up individual recognition items from a designated site.

  • If possible and allowed, include your student leaders and officers in the planning and implementation of such activities.
  • If possible and allowed, include your faculty council and other school faculty, administration, and staff to support in communication and distribution. If teachers are already regularly in contact with their students or certain groups of students regarding pickup of items, advisers could utilize those pickup schedules to distribute any NatStuCo-related items.
  • If possible, when receiving payment for items being distributed, utilize contactless payment options (online credit card, Venmo, Paypal, Zelle, etc.).

How can a school balance group celebrations and individual ones?

Have a conversation with your school leadership, including your principal/head of school, student officers, faculty council (if applicable), etc., about the role recognition ceremonies play in your school community’s culture and how to best honor and celebrate groups, including NatStuCo.

  • Clarify goals/expectations about NatStuCo celebrations as a leadership team
  • Determine any issues of access that may exclude members of the group and find appropriate solutions for your community.
  • Clearly communicate expectations and any guidelines agreed upon by school leadership with students, families, and the entire school community
  • Communicate clearly to students and families what items are allowed and expected for your school’s celebration of NatStuCo students. For example, if your NatStuCo members are expected to have only one piece of graduation regalia and it must be uniform, communicate the item name and expectation clearly to the students and families and explain the guidelines you have set. This may be applicable for group photos, events, and ceremonies.
  • Encourage students and families to honor and recognize their NatStuCo student in their own personal ways. Being part of a group is also an individual achievement and celebration. This could include social media posts, newsletter and yearbook shoutouts, or individual photos with personally selected regalia and celebration items.

Still have questions?

Please contact the NatStuCo Sales Office at 866-647-7253, Monday–Friday, 8:30 a.m.–5:00 p.m. (ET).

You may also contact the NatStuCo Sales Office here.